TowrHub

Komunda UG (haftungsbeschränkt), with its registered office in Darmstadt (the “Provider”), operates a business address service under buero-darmstadt.de, also known as “TowrHub”.

These General Terms and Conditions apply exclusively to business address services used by entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) (the “User”). The provision of actual offices or coworking space is not governed by these GTC and is subject to separate agreements and, where applicable, separate office/coworking terms and house rules.

For readability, gender-specific forms are not used concurrently. All personal designations apply equally to all genders.

(1) The Provider is Komunda UG (haftungsbeschränkt), Rheinstr. 40–42, 64283 Darmstadt, Germany, registered with the Commercial Register of Darmstadt Local Court under HRB 106443.

(2) The services are offered exclusively to entrepreneurs within the meaning of Section 14 BGB. Consumers within the meaning of Section 13 BGB may not use the services.

(3) The version of these GTC validly incorporated at the time the contract is concluded applies.

(4) Deviating terms of the User do not apply unless the Provider has expressly agreed to them in text form.

(5) Information on the processing of personal data is provided in the Provider’s separate Privacy Policy.

(1) During the term of the contract, the Provider makes a serviceable business address at the agreed location available to the User.

(2) Where legally permissible, the address may be used in particular for legal notices, business correspondence, communications with authorities and registers, business registrations and general commercial correspondence.

(3) The User remains responsible for ensuring that the address is legally permissible and sufficient for the User’s specific purpose, legal form and business activity. The Provider does not provide legal, tax or registry advice and does not warrant a particular decision by any authority, court, bank or other third party.

(4) The specific scope of services depends on the plan selected when the contract is concluded:

• Basic | Postal Collection: business address, receipt of incoming mail and storage for collection at the location;

• Premium | Physical Mail: business address, receipt of incoming mail and physical forwarding to the address provided by the User.

(5) Neither of the currently offered plans includes opening, digitising or electronically providing mail.

(6) Actual use as an office, workplace or place of stay is not included in the business address contract and requires a separate agreement.

(1) Under the “Basic | Postal Collection” plan, the Provider receives incoming mail and stores it at the agreed location for collection by the User.

(2) The collection point may be accessed during the applicable building opening hours through the digital access system provided to the User. Opening hours may be adjusted, in particular on public holidays or for operational, safety or organisational reasons. Material changes will be communicated in an appropriate manner.

(3) At the User’s request and subject to availability, an individually assigned lockable mailbox is provided under the Basic plan without a separate charge.

(4) The User must collect mail at reasonable intervals. If mail is not collected despite a request, the Provider may, after a reasonable period and prior notice, charge reasonable storage costs or forward the mail to a known address at the User’s expense.

(1) Under the “Premium | Physical Mail” plan, the Provider receives incoming mail and forwards it unopened to the forwarding address provided by the User.

(2) The User must maintain a complete and deliverable forwarding address and notify the Provider of any changes without delay. The User bears additional costs or return costs caused by incorrect or outdated information.

(3) Mail is forwarded in consolidated form, generally once per week. Due to public holidays, staff shortages, operational processes or other availability reasons, forwarding may take place on a fortnightly schedule. Except in circumstances beyond the Provider’s control, the period between two regular forwarding cycles should not exceed two weeks.

(4) The Premium plan includes up to 30 standard letters per calendar month. Unused allowances do not carry over to subsequent months.

(5) Each additional standard letter is charged at EUR 0.85 plus applicable VAT.

(6) A standard letter is an ordinary letter item without a special delivery or additional service. Larger, heavier, bulky or specially handled items, including large and maxi letters, parcels, packages, registered mail, formal service items and other non-standard items, are treated as special formats and charged individually. Where reasonably practicable, the Provider informs the User before extraordinary additional costs are incurred.

(7) The Provider may refuse items whose transport, storage or forwarding is unlawful, dangerous or unreasonable, including perishable goods, hazardous materials, inadequately packaged items or items with obviously unlawful content.

(1) The Provider is not required to inspect or legally assess the contents of incoming items or alert the User to any deadlines contained in them.

(2) The User remains responsible for collecting mail regularly or keeping the forwarding address and contact details up to date and for monitoring official, court or contractual deadlines.

(3) Delays, loss or damage occurring within the responsibility of a contracted carrier are subject to applicable law and the liability provisions in Section 14.

(4) If an item cannot be assigned, delivered, collected or forwarded, the Provider may contact the User and request reasonable instructions. Necessary storage, return or disposal costs may be charged after prior information.

(5) Mail arriving after the end of the contract will only be accepted or forwarded under a separate agreement. The User must promptly remove or update the business address in registers, legal notices, business documents and other publications.

(1) Products and service packages shown on the website do not constitute a binding offer within the meaning of Section 145 BGB but an invitation to submit an offer.

(2) The User submits a binding offer after providing the required information, selecting a plan and term and clicking the “Subscribe with obligation to pay” button.

(3) By submitting the order, the User accepts the GTC linked before completion in the version stored for the order.

(4) The contract is concluded when the Provider confirms the order.

(1) The Provider may carry out identity and company verification before and during the contract term.

(2) The User must provide complete and truthful information, submit requested evidence and report changes without delay.

(3) If the User does not cooperate or if reasonable doubts exist regarding identity, company, activity or lawful use, the Provider may reject the contract, suspend services pending clarification or terminate for cause.

(4) Services already provided and unused advance payments are settled in accordance with applicable law and the contract.

(1) Fees depend on the selected plan and billing period:

• Basic monthly: EUR 79.00 net per month;

• Basic annual: EUR 948.00 net per year;

• Premium monthly: EUR 125.00 net per month;

• Premium annual: EUR 1,260.00 net per year.

(2) All prices are exclusive of applicable VAT where the relevant service is subject to VAT.

(3) Monthly fees are billed monthly in advance and annual fees annually in advance.

(4) Additional services and usage-based costs, including additional standard letters, special formats, storage or special additional services, are itemised and billed separately.

(5) Additional costs may be consolidated in a separate WooCommerce order or invoice and are due on the date stated in the invoice or payment request.

(6) Existing contracts remain subject to the prices agreed when they were concluded. Price changes for existing contracts require an effective contractual basis or separate agreement.

(1) A refundable security deposit equal to two monthly net fees is payable at the beginning of a monthly contract. Based on the prices in Section 8, it currently amounts to EUR 158.00 for Basic and EUR 250.00 for Premium.

(2) No security deposit is charged for annual contracts.

(3) The deposit secures all due claims of the Provider arising from the contract. It is not an advance service payment and is not credited against recurring fees.

(4) The deposit is returned after the contract ends and all outstanding claims have been resolved. The Provider may set off justified and due claims against the deposit and will inform the User of any set-off.

(1) The contract term is either one month or one year and begins on the contract start date shown in the order confirmation.

(2) The User may terminate the contract by giving 15 days’ notice to the end of the applicable contract period. The contract period corresponds to the selected monthly or annual billing period and begins on the contract start date shown in the order confirmation.

(3) Unless terminated in due time, the contract renews for the selected billing period.

(4) Either party’s right to terminate for cause remains unaffected.

(5) Cause for termination by the Provider includes overdue payments despite a reminder, false information, failure to provide required KYC evidence, or unlawful or contractual misuse of the address.

(6) The Provider may terminate the contract for cause if the agreed location can no longer be operated on a permanent basis for factual or legal reasons and, having regard to the interests of both parties, the Provider cannot reasonably be expected to continue the contract until its regular end. This applies in particular if the lease, tenancy, licence or other agreement governing use of the location ends or is terminated, if an authority or court issues a relevant order, if a required permission is lost, in cases of force majeure or in other circumstances that make continued operation at the location impossible or unreasonable.

(7) After becoming aware of the reason for termination, the Provider informs the User without undue delay and, where possible, with reasonable advance notice. Where possible and reasonable, the Provider offers an equivalent replacement address in accordance with Section 13. Termination will generally take effect no earlier than the date on which the previous location ceases to be available, unless compelling factual or legal reasons require an earlier end.

(8) Fees paid in advance for periods after termination takes effect will be refunded pro rata unless due counterclaims exist. The settlement and return of the security deposit are governed by Section 9.

(9) To the extent that the loss of the location or the inability to continue operating it is not attributable to the Provider, the Provider is not liable for resulting disadvantages or expenses incurred by the User. Section 14 and mandatory statutory claims remain unaffected.

(1) Payment methods shown at checkout are processed through WooCommerce and, where applicable, external payment service providers, in particular Stripe Payments Europe Ltd.

(2) For recurring payments, the User agrees to contractual charges being made to the payment method stored with the payment service provider.

(3) If additional authentication is required, the User must complete it within a reasonable period. Until payment succeeds, the Provider may suspend services to the extent permitted by law.

(4) Separately billed additional costs are charged automatically to a stored payment method only where an effective agreement and required payment authorisation exist. Otherwise, the User receives an invoice or payment request with a payment link.

(5) Chargeback, return debit or other payment processing costs for which the User is responsible may be passed on in the amount reasonably and actually incurred.

(1) The User may use the business address only in compliance with applicable law and for the business activity disclosed when the contract was concluded.

(2) Unlawful, misleading or criminal use and use for undisclosed companies or third parties is prohibited.

(3) The User must keep identity, company, contact, billing and forwarding information current and report material changes without delay.

(4) Digital access credentials may only be used by authorised persons and must not be disclosed to unauthorised third parties. Loss or suspected misuse must be reported to the Provider without delay.

(1) The Provider may provide another equivalent business address in place of the previous address if this is necessary, consistent with the purpose of the contract and reasonable for the User.

(2) Reasonableness generally exists if the new address is in the same city or within reasonable proximity, can continue to be used as a serviceable business address and the material scope of services remains unchanged.

(3) After becoming aware of the forthcoming change, the Provider informs the User without undue delay and as early as reasonably possible in the circumstances. The Provider supplies the information required for the change and any suitable evidence concerning the new business address that is available to the Provider.

(4) If the replacement address is reasonable for the User, the User must arrange the necessary changes, in particular to registers, legal notices, business documents and records held by banks, authorities and other third parties, within a reasonable transition period. The User bears its own organisational transition costs to the extent that the reason for the change is not attributable to the Provider. Section 14 remains unaffected.

(5) If the replacement address is unreasonable for the User or no equivalent replacement address can be provided, the User may terminate the contract for cause when the change takes effect or when the previous location ceases to be available. Advance fees relating to the period after termination will be refunded in accordance with Section 10(8).

(6) The Provider is not liable for delays, disadvantages or additional costs caused by the User failing to arrange required address changes, or failing to do so in time, despite having received timely information. Section 14 and mandatory statutory claims remain unaffected.

(1) The Provider is liable without limitation for intent and gross negligence, injury to life, body or health and in all cases of mandatory statutory liability.

(2) In the case of ordinary negligence, the Provider is liable only for breach of a material contractual obligation. Liability is then limited to damage typically foreseeable when the contract was concluded.

(3) The Provider is not liable for the content of mail and does not owe any substantive, legal or deadline-related review.

(4) Liability for delays or impediments caused by force majeure or other circumstances beyond the Provider’s control is governed by applicable law.

(5) Claims under the German Product Liability Act and other mandatory statutory claims remain unaffected.

(1) Personal data is processed in accordance with the General Data Protection Regulation and applicable data protection law.

(2) Further information is provided in the Privacy Policy available on the website.

No statutory consumer withdrawal right applies because the services are offered exclusively to entrepreneurs within the meaning of Section 14 BGB.

(1) The contract language is German. The English translation is provided for information only. In case of discrepancies, the German version prevails.

(2) German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

(3) The place of jurisdiction is the Provider’s registered office where the User is a merchant, legal entity under public law or special fund under public law.

(4) If any provision is or becomes invalid in whole or in part, the remaining provisions remain effective. Applicable statutory provisions replace the invalid provision.

(5) The Provider may amend these GTC for future contracts. Amendments apply to existing contracts only if the User validly agrees or another effective contractual basis applies. Otherwise, the version incorporated when the contract was concluded continues to apply.

The separate terms and House Rules apply to Flex Desk and office leases. Download Version 1.1 (2026) as a PDF.