TowrHub

Komunda UG (haftungsbeschränkt), with its registered office in Darmstadt (hereinafter referred to as the “Provider”), operates the platform buero-darmstadt.de, also known as “TowrHub”.

These General Terms and Conditions govern exclusively the use of the business address service by entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) (hereinafter referred to as the “User”).

For reasons of better readability, these General Terms and Conditions do not use gender-specific language forms concurrently. All personal designations apply equally to all genders. The terms used are to be understood as gender-neutral and serve solely the purpose of linguistic simplification.

(1) The provider of the business address service is Komunda UG (haftungsbeschränkt), with its registered office at Rheinstr. 40-42, 64283 Darmstadt, Germany. Registered in the commercial register of the Local Court of Darmstadt under HRB 106443.

(2) The offer is directed exclusively at entrepreneurs within the meaning of Section 14 BGB. Use by consumers within the meaning of Section 13 BGB is excluded.

(3) The version of these General Terms and Conditions valid at the time of conclusion of the contract shall apply in each case.

(4) Any deviating general terms and conditions of the User shall not apply.

(5) The Provider’s Privacy Policy forms an integral part of these General Terms and Conditions.

(1) During the term of the contract, the Provider shall make a serviceable business address available to the User.

(2) The business address may be used for legal notice details, business correspondence, communications with authorities and register offices, as well as for general business correspondence, insofar as this is legally permissible.

(3) Depending on the selected plan, the scope of services includes, in particular, the receipt of incoming mail items, their digital capture, notification of the User regarding received items, and, where applicable, the forwarding of physical mail.

(4) The specific scope of services results from the plan selected by the User and offered at the time of the order.

(5) Actual use of the business address as an office, workplace, or place of stay is not part of the contract.

(1) The specific scope of mail handling depends on the plan model selected by the User (Basic, Business or Premium).

(2) Under the “Basic” plan, incoming mail items are only received and stored for collection by the User at the Provider’s location.

(3) Under the “Business” plan, the Provider is entitled to open all mail items addressed to the business address, digitize them (in particular by scanning), and make them available to the User in electronic form via a user account or by electronic transmission. The User hereby expressly consents to the opening of mail items addressed to the User.

(4) Under the “Premium” plan, the services of the “Business” plan shall apply accordingly. In addition, physical forwarding of the mail to an address designated by the User shall take place. Forwarding shall be carried out as needed, but generally in bundled form and no more than once per week.

(5) The Provider is entitled to destroy physical mail items after digitization and after expiry of a reasonable retention period, provided that there are no statutory retention obligations or the User has not issued deviating instructions.

(6) The Provider assumes no liability for the content of mail items and is under no obligation to examine or legally assess such content.

(7) The Provider does not guarantee that the User will become aware of the mail items in due time. The User is obliged to regularly access the digital content made available and independently review it for deadlines, in particular official or court deadlines.

(8) Liability of the Provider for loss, delay, incorrect delivery or damage to mail items is excluded unless such loss, delay, incorrect delivery or damage is caused by intentional misconduct or gross negligence on the part of the Provider.

(9) In particular, the Provider assumes no liability for damages resulting from time-sensitive documents not being taken note of in due time.

(1) The products and service packages presented on the website do not constitute a binding offer within the meaning of Section 145 BGB, but rather an invitation to submit an offer (invitatio ad offerendum).

(2) The User submits a binding offer to conclude a contract as soon as all information required for the order has been completed in full, a service package has been selected, and the button “Subscribe with obligation to pay” has been clicked.

(3) By submitting the order, the User commissions the Provider with the ongoing provision of the business address in accordance with these General Terms and Conditions.

(4) The contract comes into existence upon confirmation of the order by the Provider.

(5) By completing the order via “Subscribe with obligation to pay”, the User accepts these General Terms and Conditions.

(1) The Provider is entitled to carry out identity and company verification procedures (Know Your Customer verification, KYC) before and during the term of the contract.

(2) The User undertakes to provide all information required for this purpose completely and truthfully and to provide the requested evidence.

(3) If the User fails to comply with these duties to cooperate or if justified doubts exist regarding the accuracy of the information provided, the Provider is entitled not to conclude the contract or to terminate it without notice.

(4) Fees already paid shall not be refunded in such case.

(1) The contract term depends on the billing period selected by the User and shall be either one month or one year.

(2) The User may terminate the contract with a notice period of 15 days to the end of a calendar month.

(3) If a longer minimum term has been agreed, termination shall first be possible at the end of such minimum term.

(4) If the contract is not terminated in due time, it shall automatically renew in accordance with the selected billing period.

(5) The Provider is entitled to terminate the contract without notice for good cause. Good cause exists in particular if the User is in default with due payment obligations for more than 14 days, provides false information, or uses the service unlawfully.

(6) Good cause for extraordinary termination shall also exist in particular if the Provider can no longer operate the underlying location for factual or legal reasons, in particular as a result of the ending or termination of the lease or usage relationship, official orders, or other circumstances beyond the Provider’s sphere of influence.

In the event of such termination, fees paid in advance shall be refunded on a pro rata basis for the period following the effective date of termination. Any further claims of the User are excluded, subject to the provisions on liability.

(1) Remuneration depends on the selected plan and the selected billing period.

(2) All prices are exclusive of applicable statutory value added tax.

(3) In the case of a monthly term, billing shall take place monthly in advance; in the case of an annual term, billing shall take place annually in advance.

(4) The Provider is entitled to invoice the User for the agreed fees in accordance with these General Terms and Conditions until the effective termination of the contract.

(1) In the case of a monthly term, a security deposit in the amount of two monthly fees shall be paid at the beginning of the contract.

(2) The security deposit serves to secure all claims of the Provider arising from the contractual relationship.

(3) After termination of the contractual relationship, the security deposit shall be refunded provided that no outstanding claims remain.

(1) By completing the ordering process and clicking the button “Subscribe with obligation to pay”, the User confirms that these General Terms and Conditions have been taken note of and accepted.

(2) The Provider is entitled to use external payment service providers for payment processing, in particular Stripe Payments Europe Ltd., as well as, where applicable, additional local payment service providers.

(3) If the SEPA direct debit payment method is selected, the User authorizes the Provider and the payment service provider engaged to collect payments from the User’s specified account by direct debit. At the same time, the User instructs its bank to honor the direct debits drawn on its account by the Provider or its payment service provider.

The User has the right to request reimbursement of the debited amount within eight weeks starting from the debit date. In this respect, the conditions agreed with the User’s bank shall apply. The User agrees that the pre-notification of the direct debit shall be made no later than two days before the respective debit date.

(4) If payment by credit card is selected, the User agrees that the specified credit card may be charged for the agreed payments as well as for future recurring payments within the scope of the contractual relationship.

(5) If the Klarna payment method is selected, the User will be redirected to the Klarna website. By selecting this payment method, the User agrees that the Provider may process payments via the User’s Klarna account in accordance with Klarna’s applicable terms and conditions. Klarna’s General Terms and Conditions shall apply in addition. The User may revoke this consent at any time via the User’s Klarna account or by notification to the Provider.

(6) The Provider is entitled to assign claims arising from the contractual relationship to payment service providers or third parties insofar as this is necessary for payment processing.

(1) The User undertakes to use the business address exclusively in compliance with the applicable statutory provisions.

(2) Use for unlawful, misleading, or criminal purposes is prohibited.

(3) The User is obliged to keep its information up to date at all times.

(1) The Provider is entitled to provide the User with another equivalent business address in place of the originally agreed business address, provided that this is reasonable for the User.

(2) Reasonableness shall exist in particular if the new business address is located in the same city or within reasonable geographical proximity and the contractually agreed scope of services remains substantially unchanged.

(3) The Provider shall inform the User in due time of any planned change of location.

(4) If continuation of the contractual relationship at the new location is unreasonable for the User, the User is entitled to terminate the contract extraordinarily effective as of the date the change of location becomes effective.

(1) There is no right of withdrawal, as the offer is directed exclusively at entrepreneurs within the meaning of Section 14 BGB.

(1) The Provider shall be liable without limitation in cases of intent and gross negligence as well as in cases of injury to life, body, or health.

(2) In cases of ordinary negligence, the Provider shall only be liable in the event of a breach of essential contractual obligations and shall be limited to the damage typically foreseeable at the time of contract conclusion.

(3) The provisions of the German Product Liability Act (Produkthaftungsgesetz) shall remain unaffected.

(4) Insofar as services are rendered in connection with the receipt, processing, digitization, or forwarding of mail items, the Provider’s liability for damages resulting therefrom, in particular in cases of loss, delay, or incorrect forwarding, shall be limited to cases of intent and gross negligence.

(1) Personal data shall be processed in accordance with the General Data Protection Regulation (GDPR) and the applicable national data protection laws.

(2) Further information can be found in the Provider’s Privacy Policy.

(1) The contract language shall be exclusively German.

(2) German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

(3) The place of jurisdiction shall be the Provider’s registered office, provided that the User is a merchant, a legal entity under public law, or a special fund under public law.

(4) Should any provision of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

(5) The current version of the General Terms and Conditions is available on the Provider’s website.

(6) The Provider reserves the right to amend these General Terms and Conditions with effect for the future insofar as this is necessary due to changes in the legal situation, case law, the services offered, technical processes, or other objective reasons, and insofar as the User is not thereby unreasonably disadvantaged.

(7) For already existing contractual relationships, amendments to these General Terms and Conditions shall only apply if the Provider informs the User of the amendments in text form and the User expressly agrees thereto, or if incorporation of the amended terms is based on a separate contractual agreement. Without such consent, the version incorporated at the time of contract conclusion shall continue to apply to the existing contractual relationship.